:root{--navy-950: #060D1F;--navy-900: #0D1B3E;--navy-800: #152B61;--navy-700: #1E3E87;--navy-600: #2651A8;--navy-500: #3B6CC4;--navy-400: #5F8BD9;--navy-300: #8AAEE8;--navy-200: #B8CFF4;--navy-100: #DEEAF9;--navy-50: #F0F5FD;--terra-700: #9A3210;--terra-900: #3B1205;--terra-600: #C4521A;--terra-500: #D96A2E;--terra-400: #E98A52;--terra-300: #F2AA7E;--terra-200: #F7CCAF;--terra-100: #FBEADC;--terra-50: #FDF5EF;--gold-700: #8A5200;--gold-800: #7A4D00;--gold-600: #C47F00;--gold-500: #D4900A;--gold-400: #F4A224;--gold-300: #F7B84E;--gold-200: #FAD08A;--gold-100: #FDECBC;--gold-50: #FEFAEE;--green-700: #12663B;--green-600: #179150;--green-500: #1D9B58;--green-400: #38B96F;--green-200: #A3E2C1;--green-100: #D2F2E2;--green-50: #EAF9F1;--green-900: #0A2015;--red-950: #2A0808;--red-900: #4A0D0D;--red-700: #8B1A1A;--red-600: #B22222;--red-500: #D63030;--red-400: #E05555;--red-200: #F7AAAA;--red-100: #FEE2E2;--red-50: #FEF0F0;--gray-900: #111317;--gray-800: #1E2229;--gray-700: #2D333D;--gray-600: #434B58;--gray-500: #5C6676;--gray-400: #7E8A9C;--gray-300: #A8B2C2;--gray-200: #D0D7E4;--gray-100: #E8ECF3;--gray-50: #F4F6FA;--cream-100: #FDF8F0;--cream-200: #F7EDD8;--color-bg: var(--cream-100);--color-surface: #FFFFFF;--color-surface-2: var(--navy-50);--color-border: var(--gray-200);--color-border-soft: var(--gray-100);--color-text-primary: var(--navy-900);--color-text-secondary: var(--gray-500);--color-text-muted: var(--gray-400);--color-text-inverse: #FFFFFF;--color-success: var(--green-500);--color-success-bg: var(--green-50);--color-error: var(--red-500);--color-error-bg: var(--red-50);--color-warning: var(--gold-500);--color-warning-bg: var(--gold-50);--color-info: var(--navy-600);--color-info-bg: var(--navy-50);--font-display: "Cormorant Garamond", Georgia, serif;--font-body: "DM Sans", system-ui, sans-serif;--font-mono: "SF Mono", "Fira Code", monospace;--space-1: .25rem;--space-2: .5rem;--space-3: .75rem;--space-4: 1rem;--space-5: 1.25rem;--space-6: 1.5rem;--space-8: 2rem;--space-10: 2.5rem;--space-12: 3rem;--space-16: 4rem;--radius-sm: 4px;--radius-md: 8px;--radius-lg: 12px;--radius-xl: 16px;--radius-2xl: 24px;--radius-full: 9999px;--shadow-xs: 0 1px 3px rgba(13,27,62,.05);--shadow-sm: 0 2px 6px rgba(13,27,62,.06);--shadow-md: 0 4px 16px rgba(13,27,62,.08);--shadow-lg: 0 8px 32px rgba(13,27,62,.12);--shadow-xl: 0 16px 48px rgba(13,27,62,.14);--shadow-gold-md: 0 4px 16px rgba(244,162,36,.35);--ease-spring: cubic-bezier(.34, 1.56, .64, 1);--ease-out: cubic-bezier(0, 0, .2, 1);--ease-smooth: cubic-bezier(.25, .46, .45, .94);--duration-fast: .12s;--duration-base: .22s;--duration-slow: .4s;--text-xs: .75rem;--text-sm: .875rem;--text-base: 1rem;--text-md: 1.0625rem;--text-lg: 1.125rem;--text-xl: 1.25rem;--text-2xl: 1.5rem;--text-3xl: 1.875rem}*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:var(--font-body);color:var(--color-text-primary);background:var(--color-bg)}.public-container{width:100%;max-width:1200px;margin-inline:auto;padding-inline:clamp(20px,6vw,72px)}.page-header{display:flex;align-items:center;justify-content:space-between;gap:1rem;margin-bottom:1.25rem;flex-wrap:wrap}.page-title{font-size:1.375rem;font-weight:700;color:var(--navy-900);margin:0 0 3px}.page-subtitle{font-size:.875rem;color:var(--gray-500);margin:0}.stats-row{display:flex;gap:.625rem;margin-bottom:1.125rem;flex-wrap:wrap}.stat-chip{display:flex;align-items:center;gap:.5rem;padding:.5rem 1rem;border-radius:999px;border:1.5px solid var(--gray-200);background:var(--color-surface, #fff);cursor:pointer;transition:border-color .15s,background .15s,box-shadow .15s;font-family:inherit}.stat-chip:hover{border-color:var(--navy-200, #b3c8ef);background:var(--navy-50)}.stat-chip.active{border-color:var(--navy-500);background:var(--navy-50);box-shadow:0 0 0 3px #3b6cc41f}.chip-verified.active,.chip-resolved.active{border-color:var(--color-success, #1D9B58);background:var(--color-success-bg);box-shadow:0 0 0 3px #1d9b581a}.chip-pending.active,.chip-wait.active,.chip-review.active{border-color:var(--gold-400);background:var(--gold-50);box-shadow:0 0 0 3px #f4a2241f}.chip-refused.active,.chip-open.active{border-color:var(--color-error, #D63030);background:var(--color-error-bg);box-shadow:0 0 0 3px #d630301a}.chip-closed.active{border-color:var(--gray-400);background:var(--gray-100);box-shadow:0 0 0 3px #6b72801a}.stat-chip .stat-value{font-size:1rem;font-weight:700;color:var(--navy-900);line-height:1}.stat-chip .stat-label{font-size:.75rem;font-weight:500;color:var(--gray-500)}.panel{background:var(--gray-50, #f8f9fa);border:1px solid var(--gray-200);border-radius:16px;box-shadow:inset 0 2px 6px #0d1b3e0f,inset 0 1px 2px #0d1b3e0a;overflow:hidden}.filters-bar{display:flex;align-items:center;gap:.625rem;padding:.875rem 1.125rem;background:var(--color-surface, #fff);border-bottom:1px solid var(--gray-200);flex-wrap:wrap}.search-wrap{display:flex;align-items:center;gap:.5rem;flex:1;min-width:180px;padding:.5rem .75rem;background:var(--gray-50);border:1.5px solid var(--gray-200);border-radius:8px;color:var(--gray-400);transition:border-color .15s}.search-wrap:focus-within{border-color:var(--navy-400, #4d7dd4);background:#fff}.search-input{flex:1;border:none;outline:none;font-size:.875rem;color:var(--navy-900);background:transparent;font-family:inherit}.search-input::placeholder{color:var(--gray-400)}.filter-select{padding:.5rem .75rem;border:1.5px solid var(--gray-200);border-radius:8px;font-size:.8125rem;font-weight:500;color:var(--navy-900);background:var(--gray-50);cursor:pointer;font-family:inherit;transition:border-color .15s}.filter-select:focus{outline:none;border-color:var(--navy-400, #4d7dd4)}.clear-btn{display:inline-flex;align-items:center;gap:4px;padding:.5rem .75rem;border-radius:8px;border:1.5px solid var(--gray-200);background:transparent;font-size:.8125rem;font-weight:500;color:var(--gray-500);cursor:pointer;white-space:nowrap;transition:background .15s,color .15s,border-color .15s;font-family:inherit}.clear-btn:hover{background:var(--color-error-bg);border-color:#fca5a5;color:var(--color-error, #D63030)}.result-count{margin-left:auto;font-size:.8rem;color:var(--gray-400);font-weight:500;white-space:nowrap}.table-scroll{overflow-x:auto;background:var(--gray-50)}.data-table{width:100%;border-collapse:collapse;font-size:.875rem;min-width:680px}.data-table thead{position:sticky;top:0;z-index:1}.data-table th{text-align:left;padding:.75rem 1.125rem;font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:.1em;color:var(--gray-400);background:var(--gray-100, #f3f4f6);border-bottom:1px solid var(--gray-200);white-space:nowrap}.data-table tbody tr{background:var(--color-surface, #fff);border-bottom:1px solid var(--gray-100);transition:background .12s}.data-table tbody tr:last-child{border-bottom:none}.data-table tbody tr:hover{background:var(--navy-50)}.data-table td{padding:.875rem 1.125rem;color:var(--navy-900);vertical-align:middle}.data-table td.muted{color:var(--gray-400);font-size:.8125rem}.user-cell{display:flex;align-items:center;gap:.75rem}.user-avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.75rem;font-weight:700;color:#fff;flex-shrink:0;background:linear-gradient(135deg,var(--navy-700) 0%,var(--navy-500, #3B6CC4) 100%)}.user-info{display:flex;flex-direction:column;gap:1px}.user-name{font-weight:600;color:var(--navy-900);font-size:.875rem}.user-email{font-size:.7rem;color:var(--gray-400);font-weight:500}.status-badge,.priority-badge{display:inline-block;padding:3px 10px;border-radius:999px;font-size:.7rem;font-weight:700;letter-spacing:.04em;white-space:nowrap}.status-open{background:var(--color-error-bg);color:var(--color-error);border:1px solid #fca5a5}.status-under_review{background:var(--gold-50);color:var(--gold-500);border:1px solid var(--gold-200)}.status-resolved{background:var(--color-success-bg);color:var(--color-success);border:1px solid rgba(29,155,88,.3)}.status-pending_user{background:var(--gold-50);color:var(--gold-500);border:1px solid var(--gold-200)}.status-closed{background:var(--gray-100);color:var(--gray-500);border:1px solid var(--gray-200)}.status-rejected,.priority-urgent{background:var(--color-error-bg);color:var(--color-error);border:1px solid #fca5a5}.priority-high{background:var(--terra-50);color:var(--terra-600);border:1px solid var(--terra-300)}.priority-normal{background:var(--navy-50);color:var(--navy-700);border:1px solid var(--navy-100)}.priority-low{background:var(--gray-100);color:var(--gray-500);border:1px solid var(--gray-200)}.empty-state{padding:4rem 2rem;text-align:center;background:var(--color-surface, #fff)}.empty-icon{width:60px;height:60px;border-radius:16px;background:var(--gray-100);color:var(--gray-400);display:flex;align-items:center;justify-content:center;margin:0 auto 1rem}.empty-title{font-size:1rem;font-weight:700;color:var(--navy-900);margin:0 0 4px}.empty-sub{font-size:.875rem;color:var(--gray-500);margin:0 0 1.25rem}.clear-btn-lg{display:inline-flex;align-items:center;gap:6px;padding:.5rem 1.25rem;border-radius:8px;border:1.5px solid var(--gray-200);background:transparent;font-size:.875rem;font-weight:600;color:var(--navy-700);cursor:pointer;font-family:inherit;transition:background .15s}.clear-btn-lg:hover{background:var(--navy-50);border-color:var(--navy-200, #b3c8ef)}.table-loading{padding:1rem 1.125rem;display:flex;flex-direction:column;gap:.75rem;background:var(--color-surface, #fff)}.skeleton-row{height:52px;border-radius:8px;background:linear-gradient(90deg,var(--gray-100) 25%,var(--gray-50) 50%,var(--gray-100) 75%);background-size:200% 100%;animation:shimmer 1.4s infinite}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.table-footer{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:.75rem 1.125rem;background:var(--color-surface, #fff);border-top:1px solid var(--gray-100);flex-wrap:wrap}.pagination{display:flex;align-items:center;gap:3px;margin-left:auto}.page-btn{display:flex;align-items:center;justify-content:center;min-width:32px;height:32px;padding:0 6px;border-radius:7px;border:1.5px solid transparent;background:transparent;font-size:.8125rem;font-weight:600;color:var(--gray-500);cursor:pointer;font-family:inherit;transition:background .12s,color .12s,border-color 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.13s}.modal-close:hover{background:var(--gray-100);color:var(--navy-900)}.modal-body{padding:1.375rem 1.5rem;display:flex;flex-direction:column;gap:1rem;overflow-y:auto}.modal-footer{display:flex;align-items:center;justify-content:flex-end;gap:.75rem;padding:1rem 1.5rem;border-top:1px solid var(--gray-100);background:var(--gray-50);border-radius:0 0 18px 18px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.form-group{display:flex;flex-direction:column;gap:5px}.form-label{font-size:.8rem;font-weight:600;color:var(--navy-900)}.form-hint{font-size:.75rem;font-weight:400;color:var(--gray-400)}.form-input,.form-select{padding:.5625rem .75rem;border:1.5px solid var(--gray-200);border-radius:9px;font-size:.875rem;color:var(--navy-900);background:var(--gray-50);font-family:inherit;transition:border-color .15s,background .15s,box-shadow .15s;outline:none;width:100%;box-sizing:border-box}.form-input:focus,.form-select:focus{border-color:var(--navy-400, #4d7dd4);background:#fff;box-shadow:0 0 0 3px #3b6cc41f}.alert{padding:.75rem 1rem;border-radius:9px;font-size:.875rem;line-height:1.5}.alert-info{background:var(--navy-50);color:var(--navy-700);border:1px solid var(--navy-100)}.alert-info strong{color:var(--navy-900);display:block;margin-bottom:4px}.alert-info p{margin:0}.btn-spinner{width:14px;height:14px;border:2px solid rgba(255,255,255,.35);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite;flex-shrink:0;display:inline-block}.btn-spinner-sm{width:12px;height:12px;border:2px solid rgba(30,62,135,.25);border-top-color:var(--navy-500, #3B6CC4);border-radius:50%;animation:spin .7s linear infinite;flex-shrink:0;display:inline-block}@keyframes spin{to{transform:rotate(360deg)}}@media(max-width:720px){.filters-bar{flex-direction:column;align-items:stretch}.filters-bar .search-wrap,.filters-bar .filter-select{width:100%}.result-count{margin:0}.stats-row{gap:.5rem}.stat-chip{padding:.375rem .75rem}}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:.5625rem 1.125rem;border:1.5px solid transparent;border-radius:9px;font-size:.875rem;font-weight:600;cursor:pointer;font-family:inherit;white-space:nowrap;transition:opacity .15s,background .15s,border-color .15s,transform .1s}.btn:active:not(:disabled){transform:scale(.98)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn.btn-primary,.btn-primary{background:linear-gradient(135deg,var(--navy-700, #1E3E87) 0%,var(--navy-500, #3B6CC4) 100%);color:#fff;border:none;box-shadow:0 2px 8px #1e3e8733}.btn.btn-primary:hover:not(:disabled),.btn-primary:hover:not(:disabled){opacity:.9;box-shadow:0 4px 14px #1e3e874d}.btn.btn-secondary,.btn-secondary{background:var(--navy-50);color:var(--navy-700);border:1.5px solid 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#b3c8ef);color:var(--navy-700)}.action-btn.action-open{background:linear-gradient(135deg,var(--navy-700, #1E3E87) 0%,var(--navy-500, #3B6CC4) 100%);color:#fff;border-color:var(--navy-700, #1E3E87);box-shadow:0 2px 6px #1e3e872e}.action-btn.action-open:hover:not(:disabled){background:linear-gradient(135deg,var(--navy-800, #152B61) 0%,var(--navy-700, #1E3E87) 100%);border-color:var(--navy-800, #152B61)}.assigned-pill{display:inline-flex;align-items:center;gap:6px;padding:5px 12px;background:var(--color-success-bg, #EAF9F1);color:var(--color-success, #1D9B58);border:1px solid rgba(29,155,88,.3);border-radius:999px;font-size:.8125rem;font-weight:600}.assigned-pill svg{flex-shrink:0}.staff-pill{display:inline-block;margin-left:6px;padding:2px 8px;background:var(--gold-50);color:var(--gold-500);border:1px solid var(--gold-200);border-radius:999px;font-size:.6875rem;font-weight:700;letter-spacing:.03em}.ticket-drawer{background:var(--color-surface, #fff);border-radius:18px;width:100%;max-width:760px;max-height:92vh;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 24px 64px #0d1b3e2e;animation:slideUp .22s var(--ease-spring, cubic-bezier(.34,1.56,.64,1)) both}.drawer-head{display:flex;align-items:center;gap:.875rem;padding:1.125rem 1.5rem;border-bottom:1px solid var(--gray-100)}.drawer-head .section-title{font-size:1rem;font-weight:700;color:var(--navy-900);margin:0 0 4px}.drawer-head-info{flex:1;min-width:0}.drawer-meta{display:flex;flex-wrap:wrap;align-items:center;gap:8px;font-size:.8125rem;color:var(--gray-500)}.drawer-meta .muted{color:var(--gray-400)}.admin-actions{display:flex;flex-wrap:wrap;gap:1.25rem;padding:1rem 1.5rem;background:var(--gray-50);border-bottom:1px solid var(--gray-100)}.admin-action-group{display:flex;flex-direction:column;gap:5px;min-width:160px}.admin-action-group label{font-size:.7rem;text-transform:uppercase;letter-spacing:.08em;color:var(--gray-400);font-weight:700}.thread{flex:1;overflow-y:auto;padding:1.25rem 1.5rem;background:var(--gray-50);display:flex;flex-direction:column;gap:.875rem}.thread-message{display:flex}.thread-message.message-mine{justify-content:flex-end}.message-bubble{background:#fff;border:1px solid var(--gray-200);border-radius:14px;padding:.75rem 1rem;max-width:80%;box-shadow:0 1px 3px #0d1b3e0a}.thread-message.message-mine .message-bubble{background:var(--navy-50);border-color:var(--navy-100)}.thread-message.message-internal .message-bubble{background:var(--gold-50);border-color:var(--gold-200);border-style:dashed}.message-head{display:flex;align-items:baseline;justify-content:space-between;gap:.75rem;margin-bottom:4px;font-size:.8125rem}.message-head 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